At Vaneeta, we offer a 7-day return policy from the date of delivery, provided the items are unused, in their original packaging, and accompanied by the invoice. To initiate a return or exchange, customers must contact us at vaneetasupport@gmail.com with proof of purchase; once our team receives and inspects the returned product, we will notify you of the approval or rejection of your refund. Approved refunds will be processed automatically to your original payment method within 5-7 business days, though please note that shipping costs are non-refundable and the customer is responsible for return shipping charges unless the item received was damaged or incorrect.